When you choose our WordPress hosting services, you gain access to comprehensive support focused on hosting and server issues, along with valuable educational resources. Here’s what you can expect:
-
Support Hours: Our dedicated support team is available from 7am to 12pm to assist with any queries or concerns.
-
Live Chat: Instant support is available from 8am to 5pm through our live chat service, providing quick help from our knowledgeable team.
-
Ticket System: For more detailed support, submit a ticket through the client area. We ensure prompt and thorough responses.
-
Hosting and Server Support: We specialise in hosting and server support, assisting with server-related questions, hosting account issues, and general troubleshooting.
-
Educational Blog: Our blog covers a wide range of topics, offering hosting best practices, website optimisation tips, and more to enhance your knowledge.
Please note, our support is focused on hosting and server aspects and does not cover development or WordPress-specific issues like theme or plugin customisation. For development inquiries, we recommend reaching out to a professional WordPress developer or engaging with the WordPress community forums.
With this robust support structure and educational resources, we aim to empower you with the tools and knowledge for a successful and hassle-free hosting experience.