Security Statement
1. Datacenter Security
- All Datacenters are Tier 3 facilities
- High-tech biometric access
- Internal and external surveillance cameras
- High-voltage security fences
- 24/7 security presence
- on-site fuel storage sufficient to run our generators for 7 days’ continuously. Our UPS’s provide always-on power, with battery standby time of 30 minutes.
2. Datacenter Location
- South Africa - Johannesburg (Xneelo)
- Germany - Frankfurt (Interxion)
- Brazil - Sao Paolo (CenturyLink)
- United States - Chicago (ServerCentral)
- United States - Los Angeles (CoreSite)
3. Datacenter Certificates
Please find the following certificate codes for each data center below.
Johannesburg
- SAQ D - Service Providers
United Kingdom
- ISO 22301
- ISO 27001
- UK Interxion SOC2 Self Attestation 2018
Germany (Interxion)
- BSI ISO 22301
- BSI ISO 27001
US-Chicago (ServerCentral)
- SOC 2 Type 2
US - Los Angeles (CoreSite)
- HIPAA
- ISO 27001
- PCI DSS
- SOC 1 Type 2 and SOC 2 Type 2
Brazil (CenturyLink)
- AICPA SOC
- PCI DSS
- HIPAA
- ISO 27001
4. Network
Network level security consists of these main components:
- Multiple uplinks per data center
- Redundant fibre routes
- Automated DDoS mitigation
- 24/7 network monitoring
- 40 Gbps Juniper Backbone
5. Servers
All servers Servers are designed to provide redundancy and reliability
-
Cloud Service, Managed services, Webhosting services
- 24/7 Monitoring for all critical services and hardware health
- ECC Memory
- Dual-Core systems only
- Raid6 based or redundant Cluster storage
- Dual Power Supply for every hardware device
-
Unmanaged Dedicated servers
- Services depend on product description
6. Backups
-
Cloud Service, Managed services, Webhosting services
- All servers in South Africa least backed up on a weekly basis (usually we backup more regulary)
- We keep at least 2 copies of every server
- Customers can buy additional back up slots for all locations including South Africa
- Additionally, we are providing backup products based on Acronis®
- Offsite backups based on Acronis® are available as additional product offering
-
Unmanaged Dedicated servers
- Additionally, we are providing backup products based on Acronis®
- Offsite backups based on Acronis® are available as additional product offering
7. Incident response/Disaster recovery
We have good incident response plans, procedures and practices in place that mean we respond to incidents or data breaches quickly and effectively. If you have any specific questions or concerns, please email support[at]hostafrica.com.