careers at hostafrica

We are an established web hosting company looking for a talented technical copywriter to join our team.

You're responsibilities will include researching, creating and editing technical tutorials, blog entries and website copy. Our marketing team will thrive with your help in creating SEO friendly and technically accurate content for our customer facing content.

The ideal candidate should:

• Hold a degree or diploma in copy-writing, public relations or journalism.
• Work under reasonable deadlines and produce quality content that is technically accurate.
• Have a research originated approach to each project. Being able to work as a self managed employee a knack for research would be a strong advantage.

Overview of the position.

• Researching topics related to tech, web hosting, security, new developments in online marketing and servers.
• Write easy to follow content that is well edited.
• Work alongside the marketing department to help steer the marketing approach of the company.
• Creative thinking will be required to find the right topic to write about at times.
• SEO research to find areas of our online presents that needs a boost through creating relevant content.

Required skills

• Previous experience in writing technical guides, how-to's and blog entries.
• A Understanding of SEO and how content is perceived for rank by various search engines.
• Ability to decipher Analytic reports finding trends we need to focus on.
• Being organized and keeping to a productive schedule without the intervention of management.
• Being passionate about the written word, finding a sense of pride in producing quality work.

Applicants will be requested complete a short writing assignment to progress to the 2nd interview.
Note: This assignment will not be repurposed by us, it is to assess your writing style, research skill and your understanding of the topic.

Job Types: Full-time, Contract, Permanent

Send your CV and portfolio to: careers@hostafrica.co.za

We are an established web hosting company looking for a talented social media manager to join and work with our marketing team.

We are looking for a talented social media manager to administer our social media accounts. You will be responsible for creating original text and video content, managing posts and responding to followers. You will manage our company image on socials in a cohesive way to achieve our marketing goals.

As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities

• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals
• Set specific objectives and prepare reports on ROI (metrics-driven and quantitative results)
• Work with our writer and web dev to generate and edit high-quality and engaging content, and a monthly email newsletter
• Design posts to sustain users’ curiosity and create buzz around new products
• Schedule, publish, and share engaging content regularly (e.g. original text, photos, infographics, videos, Q&A sessions, competitions, sales, product promotions/upsells, polls, news, etc.)
• Keep post schedule organised with an online calendar
• Collaborate with other teams, like business development and customer service to ensure brand consistency and client satisfaction
• Communicate with followers, respond to queries in a timely manner and manage customer reviews
• Manage reviews sites, socials such as Facebook, LinkedIn, Twitter, and HelloPeter
• Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) aligns with brand identity
• Create, manage and report on social media ads
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Stay up-to-date with current technologies and trends in social media, design tools and applications

The ideal candidate should have the following skills:

• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics
• Knowledge of online marketing channels
• Familiarity with design applications
• Excellent communication skills
• Analytical and multitasking skills
• BSc degree or diploma in Marketing or relevant field (we will consider experience in place of qualifications if you can provide great metric-based or quantitative results from previous work)

Job Types: Full-time, Contract, Permanent

Send your CV and portfolio to: careers@hostafrica.co.za

You will be tasked with managing website updates, SEO, content creation and website CMS updates/troubleshooting.

This means that there will be very little hand-holding when it comes to performing tasks, from simple WordPress updates, through to template creation. You will need to draw on your various skills to produce the quality work our marketing department strives for.

The Right Candidate:

• Would have a firm grasp on CSS, Responsive Design, HTML and PHP. The ability to work with PHP files and understand their related error messages while fixing any reported issues.
• Having worked with WordPress and all it's admin panel areas from page creation, theme creation, installation and customization, through to SEO and caching.
• Our preferred candidate should have a natural eye for design.
• An inherent understanding of colors, their effect on navigation and viewers emotion.
• How negative space effects the viewers experience.
• How various design styles work together and being able to weed out those that clash.

Skills Required

• Photoshop
• HTML/CSS/JS
• Illustrator
• Wordpress
• SEO
• Analytics
• Content writing

Applicants may be requested complete a short assignment to progress to the 2nd interview.
Note: This assignment will not be repurposed by us, it is to assess your design and development skills.

Job Types: Full-time, Contract, Permanent

Send your CV and portfolio to: careers@hostafrica.co.za

We are an established web hosting service provider with focus on shared hosting, virtual machines and dedicated servers.

The majority of a sysadmin's tasks will be for house keeping and ensuring our internal system run optimally.

The ideal candidate

• Will have many years experience in maintaining and setting up server environments based on Linux and Windows architecture.
• Should be self driven and task originated.
• Well organized, having the ability to maintain multiple systems.
• Manages stress proactively and has a decent life/work balance.
• Able to communicate constructively with the team and those support technicians requesting escalations.
• Willing to be on call and assist with emergencies when they arise.
• Understands that the hosting industry operates 24/7 and requires a strong knowledgeable team to keep it running well.

Experience Required in (3 Years+)

• 3 Years+ actively working in and maintaining Linux and Windows servers
• Virtualization
• High Availability Storage
• MySQL database interaction
• Bash scripting
• Automation of repetitive tasks while actively monitoring their success.
• Maintaining and restoring critical data backups
• Working constructively within a team
• Creative and persistent troubleshooting to resolve reported issues

Job Types: Contract, Permanent

Send your CV to: careers@hostafrica.co.za

We are a web hosting company focusing on web hosting, dedicated servers and VMcloud servers. Looking to hire a 2nd level support technician primarily focusing on supporting our shared web hosting clients whom host website on our cPanel shared web hosting servers.

Previous experience in the shared hosting industry of at least 2 years is a must. Certifications would be advantageous (cPanel university).

Duties and Responsibilities

• Customer support through various channels which include ticket, phone and live chat.
• Website troubleshoot by analyzing logs, checking file and directory permissions and ownership etc.
• Weekly system health checks including backup health, OS updates etc.
• Opening tickets and coordinating solutions through 3rd party software suppliers while keeping clients updated on progress.
• A firm grasp of the Linux command line environment and it's commands.
• Setup and deploy new shared hosting servers.
• Hosting content migrations internally and from external providers (FTP, SSH, DNS, Registrars, cpmove, mail sync)
• Mail client setup and troubleshooting for mobile and desktop.
• Email delivery troubleshooting.
• Reliably perform your duties and maintain a respectable manner with clients at all times.

Skills Required

• Thorough knowledge of DNS and it's various entry types.
• Hands on experience with cPanel, WHM and WHMCS
• How to safely SSH into a server, and perform careful execution of various SSH commands.
• 2 years+ work experience in the hosting industry.
• Customer care - being able to keep a professional tone with clients and wanting to provide the best service possible.
• Knowledge of IP addresses, usable ranges and how subnets interact.

Skills that would be an advantage

• Basic PHP skills
• Bash Scripting
• MySQL Queries
• Experience with KVM, Virtuozzo, OpenVZ, Proxmox.

Job Types: Full-time, Contract, Permanent

Send your CV to: careers@hostafrica.co.za